Terms of Use and General Conditions of Service
Edition of January 23, 2025
The website https://www.milantravelservice.com/ is owned by MT SERVICE di Zoccarato Cristiano, with registered office in Fagnano Olona (VA), Via Pastrengo n. 32, CAP 21054, VAT number 03592450120 – C.F. ZCCCST74R31D869O, REA: 364078; PEC: c.zoccarato@pec.it.
Any information, support, request or complaint can be forwarded to Customer Service
by email by writing to the address: info@milantravelservice.com
by phone to the numbers: +39 349 5600409 or +39 351 5430492
by WhatsApp to the numbers: +39 349 5600409 or +39 351 5430492
Terms of Use of our Platform
USE OF THE PLATFORM
By using the Platform, the user agrees:
to use it exclusively for lawful activities;
not to make false or fraudulent requests; where there are plausible reasons that lead to believe that these are requests of this nature, the Owner reserves the right to cancel the request and inform the competent authorities;
provide your email address, postal address and/or other contact details correctly and truthfully. Likewise, the user consents to the use of this information to execute the request (Privacy Policy).
If the information is not provided in full, it will not be possible to follow up on your request.
The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including interruption of service, external intrusions or the presence of viruses or any other incident of force majeure.
INDUSTRIAL AND INTELLECTUAL PROPERTY
The domain name of the Platform is the property of MT SERVICE di Zoccarato Cristiano. The Platform and its elements are the exclusive property of MT SERVICE di Zoccarato Cristiano, the only one to own the rights to use and exploit the brand.
The Platform in its entirety, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law.
Any total or partial reproduction, download, modification or use of the trademark, videos, logo, and any other element present on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owners.
General Conditions of Service
PREMISE
These general conditions of service (hereinafter “General Conditions of Service”) govern the contractual relationship between MT SERVICE di Zoccarato Cristiano and the Customer.
The Customer intends to use the services offered by MT SERVICE di Zoccarato Cristiano, in the terms and methods specified below.
The premises and the Terms of Use of our Platform are integral parts of these General Conditions of Service.
Please read them carefully and print them and/or save them on another accessible durable medium. Please also carefully consult the Privacy Policy and the Cookie Policy.
MT SERVICE di Zoccarato Cristiano undertakes to make these documents always accessible and updated. They can be modified or updated at any time and the user undertakes to read them before placing each order.
DEFINITIONS
In order to ensure clarity and effectiveness in understanding these terms and conditions, the following definitions will be used in this contractual document. Please consider that the definitions will be used without distinction for the singular and plural.
1.1. “MT SERVICE”, “Owner” or “Supplier”: The Company MT SERVICE di Zoccarato Cristiano, with registered office in Fagnano Olona (VA), Via Pastrengo n. 32, CAP 21054, VAT number 03592450120 – C.F. ZCCCST74R31D869O, REA: 364078, in the person of its legal representative pro tempore, owner of the trademark “MT SERVICE” and of the Platform.
1.2. “Account”: To use many functions of the Platform, Customers must register an Account. This represents the set of identifying data of the Customer, including personal and corporate data, which allow access to and use of the aforementioned functions.
1.3. “Customer”: the subject, natural and/or legal person, who requests the provision of the Services covered by these General Conditions of Service for himself or for the Passenger. Unless otherwise provided, the Customer acts in his capacity as Passenger.
1.4. “General Conditions of Service”: this contractual document that governs the contractual relationships between the Parties. This distance contract is governed, among other things, by Legislative Decree 9 April 2003, no. 70, containing the regulation of electronic commerce.
1.5. “Booking Conditions”: indicates the specific conditions relating to the Contract. This contractual document is accessible at the following link: https://www.milantravelservice.com/domande-frequenti/
1.6. “Contract”: indicates the contract concluded between the Customer and/or Passenger and the Supplier, having as its object the transport services requested by the Customer.
1.7. “Parties”: MT SERVICE and the Customer defined jointly.
1.8. “Passenger”: The final subject who will use the transport. This may or may not correspond to the Customer who has materially purchased the Services. If different from the Customer, the Passenger declares to have been authorised by the Customer to request and obtain changes to the Contract.
1.9. “Platform”: the online IT portal owned and managed by MT SERVICE, accessible online at the web address https://www.milantravelservice.com/, where Customers can request the Services offered by MT SERVICE. The definition of Platform also includes additional applications and/or other services offered by MT SERVICE.
1.10. “Booking Request”: represents the proposal to purchase the Services formulated by the Customer via the Platform and to be sent by completing the Booking Request procedure described below.
1.11. “Services”: the transport services offered by MT SERVICE and regulated by these General Conditions of Service. The Services include transfers from a specific departure point to a specific destination and hourly reservations (provision of a vehicle with driver for a specific period of time).
SUBJECT OF THE CONTRACT AND SERVICES OFFERED
2.1. MT SERVICE offers Customers, upon their request and for a fee, the Services, as better defined in Article 1 and specified in these General Conditions of Service and the Booking Conditions.
2.2. These General Conditions of Service do not regulate the sale of products or the provision of services carried out by third parties who use direct links to the Platform through banners or other hypertext links/links. On the websites that can be consulted through such links, MT SERVICE does not carry out any type of control/monitoring. Therefore, in no case may MT SERVICE be held responsible for the goods or services promised by third parties or for the execution of transactions between the Passengers of the Platform and third parties.
2.3. These General Conditions of Service may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication in the appropriate section of the Platform. For this reason, users are invited to consult, before making any request, the most updated version of the General Conditions of Service. The General Conditions of Service applied are those in force on the date of sending the request. The Customer is required to carefully read these General Conditions of Service, which he is allowed to store, reproduce and print on a durable medium, as well as all other information provided, before and during the purchase procedure.
SERVICE AVAILABILITY
3.1. The offer of Services on the Platform may be temporarily suspended, without prior notice, for the time strictly necessary for the necessary and/or appropriate technical interventions on the Platform.
3.2. MT SERVICE may, at any time, interrupt the offer of the Services if there are justified reasons of security or violations of confidentiality.
3.3. MT SERVICE reserves, in any case, the right not to accept Booking Requests, from whoever they come from, that are anomalous in relation to the quantity or frequency of purchases made on the Platform. MT SERVICE also reserves the right not to accept orders from a) Customers with whom there is an ongoing legal dispute; b) Customers involved in fraud relating to credit card payments; c) Customers who have provided identification data that later turns out to be false, incomplete or inaccurate.
5 PROCEDURE FOR SUBMITTING THE RESERVATION REQUEST AND CONCLUSION OF THE CONTRACT
5.1. These General Conditions of Service and the details contained in the Platform constitute a mere invitation to formulate a proposal to purchase the Services and not an offer to the public.
5.2. In implementation of the provisions of Legislative Decree 9 April 2003, no. 70 containing provisions on electronic commerce, MT SERVICE informs Customers that:
– The contract between MT SERVICE and the Customer is concluded via the Internet;
– by accessing the address of the Platform, the Customer, following the procedures indicated, will formalize the Booking Request.
– The Booking Request will be finalized by completing the procedure described here, available only in Italian, which can always be corrected, modified and cancelled, up until the moment of sending the same;
– Sending the Booking Request constitutes a non-binding proposal for the conclusion of the Contract and, therefore, of the transport service of people and luggage to be carried out by the Supplier;
– the Booking Request will be subject to an evaluation by MT SERVICE, which expressly reserves the right to accept or not the same, also following the verification of the availability, or otherwise, to perform the transport service requested by the Customer.
5.3. To purchase the Services, the Customer must complete and send a request form in electronic format as follows:
a. The Customer must access the homepage of the Platform at the following page https://www.milantravelservice.com/;
here he must, depending on the service of interest:
(i) select the requested transport service;
(ii) indicate the number of passengers and fill in the fields with the information requested depending on whether it is a transfer (place of departure, place of destination, date of transfer, possible date of return transfer, number of Passengers) or an hourly transport (pickup place, date of start of transport, duration in hours, number of Passengers);
(iii) possibly select the preferred means of transport;
(iv) fill in any additional fields required (flight/train number; any notes for the carrier);
(v) fill in the data of the Passenger(s) (name, surname, e-mail and telephone number);
(vi) enter the billing data, the requested payment method and any additional data required;
(vii) electronically transmit to MT SERVICE the purchase proposal complete with all the requested data;
The Customer must indicate an e-mail address and a telephone number attributable to the Passenger with which MT SERVICE can interface, respectively, for the receipt, processing and any other activity relating to the Booking Request and the execution of the Contract.
Booking Request Summary: Before submitting the Booking Request, the Customer will be asked to identify and correct any possible errors that may have occurred while filling in the fields and to carefully read these General Conditions of Service, the Booking Request Conditions and the Privacy Policy, to print a copy of the same using the print option and to save or request a copy for personal use. The Booking Request summary will indicate: the details of the Booking Request, the price of transport, including the price of the Services and taxes, other additional costs (if applicable);
the Booking Request will be considered sent when MT SERVICE receives the duly completed form electronically and the information relating to the Booking Request has been preliminarily verified by the Customer as correct.
5.4. By sending a Booking Request, the Customer declares that he has read all the information provided to him during the procedure and that he fully accepts these General Conditions of Service, the Booking Request Conditions and the Privacy Policy.
5.5. Where required by the nature of the Service, by submitting the Booking Request the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these General Conditions of Service. In this case, the Contract will be considered terminated in the event of non-payment, even partial, of the amount due, where required for the purposes of sending the Booking Request. In the event that the amount due is not paid or the successful outcome of the payment is not confirmed, the Contract will be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The Customer will be notified of such termination and the consequent cancellation of the Booking Request.
5.6. As an alternative to the procedure referred to in point 4.3., the Booking Request, accompanied by all the information indicated above, may be sent:
by e-mail by writing to the address: info@milantravelservice.com;
via WhatsApp to the numbers: +39 349 5600409 or +39 351 5430492.
5.7. Once the Booking Request has been received, MT SERVICE will verify the accuracy and completeness of the data entered, and will contact the Customer for any clarifications and/or additional information.
5.8. In the event of MT SERVICE’s willingness to perform the requested Service, MT SERVICE will send the Customer an email or WhatsApp communication confirming the purchase of the Services,
5.9. Since the Booking Request constitutes a mere proposal to purchase the Services, the Contract will be considered concluded only with the communication confirming the purchase of the Services referred to in point 5.8., from the sending, by MT SERVICE, of the communication confirming the purchase of the Services.
5.10. The Customer, therefore, acknowledges that the Booking Requests are subject to acceptance by MT SERVICE which reserves, at its sole discretion, to refuse them, even in cases where:
a) the provision of the Services cannot be performed due to an error in the information provided by the Customer when sending the request (e.g. incorrect personal and/or flight data; insufficient or incorrect email address; misleading information; incomplete and/or missing documentation);
b) an error has occurred on the Platform;
c) MT SERVICE is not available to perform the requested Service.
In the case referred to in point c), MT SERVICE will inform the Customer of its unavailability to perform the Service. In such a case, MT SERVICE cannot in any case be held liable for the unavailability of one or more Services. MT SERVICE declares, in any case, that it is available, in such a case, to indicate to the Customer the name of a third and different carrier, completely independent of MT SERVICE, who can carry out the transport service requested by the Customer and for which MT SERVICE has communicated its unavailability to carry it out. It is understood that, in such a case, MT SERVICE will not assume any responsibility for transport requested by the Customer and carried out by third parties.
5.11. Pursuant to art. 12 of Legislative Decree 70 of 2003, MT SERVICE informs the Customer that each Booking Request sent is stored in digital or paper form at its headquarters, according to confidentiality and security criteria. The Customer can at any time request a copy from MT SERVICE by writing to the e-mail address
6. METHODS OF PROVISION OF SERVICES AND AVAILABILITY OF THE SAME
6.1. The Services that are the object of the contractual relationship governed by these General Conditions of Service are the services present in the electronic catalogue published on the Platform at the time the Booking Request is made by the Customer. Each Service is accompanied by an information sheet (“Service Sheet”), which illustrates its main characteristics. It is understood that the images and descriptions included therein may not be perfectly representative of the Services which may differ in model/category, colour, shape or size of the car to be used for the transport service. MT SERVICE undertakes to ensure that the Services are represented in a manner that corresponds as closely to reality as possible, however, these may differ significantly from those shown in terms of car model, colour, shape or size, also in relation to the availability of the Carriers in relation to the transport services to be intermediated. To the above it must be added that:
– transport services to be performed with minibuses may be performed with two or more Vans / SUVs such as to guarantee, in any case, the transport of all Passengers;
– transport services may be performed by a different vehicle with a greater capacity or belonging to a higher type and/or category (“Free Upgrade”);
– transport services may be performed by a different vehicle with the same capacity or belonging to the same type and/or category.
It is understood that, in the event that the Service is performed on a different vehicle than the one indicated in the Booking Request, even of a lower type and/or category, following a change to the Booking Request (time/date or place of collection) by the Customer, no refund will be due to the latter.
6.2. Following the conclusion of the Contract, and therefore the sending of the confirmation of the Booking Request, MT SERVICE will send a communication to the Customer/Passenger (“Transport Communication”) with which it will inform the latter of the acceptance of the transport request made by the Customer, and, therefore, of the conclusion of the Transport Contract, providing the Customer/Passenger with all the details of the Carrier in charge and of the transport.
6.3. In the event that, for any reason, the data contained in the Transport Communication should undergo changes, MT SERVICE will send the Customer/Passenger a new Transport Communication. It is understood that the subsequent Transport Communication will replace, cancelling it, the previous one, and is the only one that will be valid.
6.4. The Transport Communication will contain the itinerary of the transport service, including the place of departure, the place of arrival and the specific departure time. The Customer acknowledges that the actual departure time may differ by 15 minutes, early or late, compared to the departure time indicated in the Transport Communication.
6.5. MT SERVICE cannot be held responsible for the temporary or permanent unavailability of one or more Services. In the event of unavailability, even temporary, of the requested Services, MT SERVICE undertakes not to charge the Customer the corresponding price. If the Booking Request has been sent and the price has already been charged for the Services that are no longer available, MT SERVICE will refund the Customer the full amount paid for those Services.
6.6. In the event of partial or total unavailability of the Services, even after sending the confirmation communication of the Booking Request, the Customer will be promptly informed by email or WhatsApp. In this case, the Contract will be considered terminated, and if the relative amount has already been paid, MT SERVICE will refund the same. In the event of multiple Booking Requests, the unavailability of one or more of the ordered Services will not in any case give the Customer the right to cancel all the Booking Requests.
info@milantravelservice.com.
PAYMENTS AND BILLING
7.1. The Customer undertakes to pay the price of the Service purchased in the times and ways indicated in these General Conditions of Service and in the Booking Conditions. Each payment by the Customer may be made by cash or credit card payment to the carrier during the performance of the Service or, where provided for in the Booking Request, by:
Bank Transfer. Payment by Bank Transfer is accepted. The details for making the transfer are indicated in the order confirmation email. The Customer must proceed with the payment without fail within 1 day of sending the purchase proposal. In the event of failure to pay within the indicated term, the sale will be terminated pursuant to art. 1456 of the Italian Civil Code, without prejudice to the right to compensation for damages suffered, and the Customer will receive an email canceling the order sent.
The Customer must indicate in the reason for the transfer: order number; date of placing the order; name and surname of the person placing the order.
Digital Wallet or PayPal. Payments via Digital Wallets such as PayPal are accepted. If the user chooses digital wallets as a means of payment, he/she will be redirected to the relevant site where he/she will make the payment according to the procedure provided for and regulated therein. These services involve the use of the most recent and updated SSL security and data encryption protocols. Confidential data (credit card number, expiry date and cryptogram) are never stored by the Site, nor do they ever come into the possession of the Owner.
7.2. In the event of contractual termination and in any case of reimbursement, MT SERVICE will reimburse the Customer for any amount due using the same payment instrument used for the purchase, unless otherwise agreed.
SERVICE PRICES
8.1. – The prices of the Services to be carried out by MT SERVICE indicated on the Platform are to be understood in Euros and net of VAT (where applicable). The latter will be indicated during the booking phase by the online electronic estimator or by the operator.
8.2. The price of the Service includes:
– car rental with driver at your disposal;
– access to ZTL areas (with the exception of vehicles with more than 8 passengers);
– parking tickets;
– fuel;
– luggage, within the limits set out in these General Conditions of Service and the Booking Conditions.
The price of the Service excludes, among other things:
– tunnel and/or tunnel tolls;
– Ferries for vehicles;
– train with vehicle in tow;
– airport parking lasting more than 60 minutes;
– parking in tourist destinations for vehicles with more than 8 passengers;
– entry taxes in cities or foreign countries and parking for stops;
– tips.
8.3. The price of the Services to be carried out by MT SERVICE to be identified are not fixed, but depend on the date and/or place of departure and/or arrival, the requested transport service (transfer or hourly transport), the additional services requested, the time and distance. It is therefore the Customer who, by using the Platform and entering the data of the requested transport in the Booking Request phase, actively contributes to determining the price.
8.4. In the event of unforeseen route changes due to adverse road, weather or traffic conditions (demonstrations, strikes, vandalism, terrorism, checks by the Police, fires, floods), MT SERVICE reserves the right to communicate to the Customer, before the conclusion of the Contract, any additional costs for the necessary deviations from the route.
8.4. Any costs paid by the Customer for the conversion of the currency used by him into Euros remain the exclusive responsibility of the same.
BOOKING CONDITIONS
9.1. The Customer acknowledges that, with the Booking Request, he will be subject to the Booking Conditions which constitute the particular conditions relating to the Contract. This contractual document is accessible at the following link: https://www.milantravelservice.com/domande-frequenti/
The text of this document is reported, for the Customer’s convenience.
How do I book a transfer?
You can book a transfer just filling out the contact or quote forms you find on the web page, via whats app at +39 3495600409 or using the Facebook page and other links on the site. After that, please wait for our confirmation message/email and follow our instructions.
Do i have to give a deposit booking for a transfer?
No, you do not need to pay any advance for most of transfers, we just need you give us some details, and you can pay comfortably to the driver.
How can I pay for the transfer?
You can choose to pay directly to the driver, or in advance using the international Paypal circuit with surcharge of 6% (we’ll send you a payment link). We accept cash and almost all types of credit cards.
Can I have a service receipt?
No problem, just ask for it at the end of the service, in the case instead of invoice, it must be requested at the time of booking by specifying the data required for the compilation.
What is included in the transfer price?
The price we offer you includes fuel and road tolls, NOT including ferry tickets, boats, we only offer land transport service with cars and van, we do not provide transport services by train, sea, river, air, etc. we do not have travel agency or tour operator services. In the tours we offer, tickets to tourist attractions are not included.
Flat rates and promotional transfer price
All prices are fix fares for jorney, in cash, for daytime (6:00 a.m. to 10:00 p.m.) and for bookings with 24 hours notice, inclusive of all highways tolls and fuel. The costs for any parking lots and tunnels are not included. The prices of Minivan are for 6 passengers.
During events of major importance (Fashion Week, the Salone del Mobile, etc …) or under others circumstances (snow, demonstrations, marches, strikes, etc..) the fares may be subject to changes.
Night service
For urgent service without 12 hours notice (24 hs for van) or night service (10:00 p.m to 6:00 a.m.), could be a surcharge of 20% with a minimum of euro 10,00.
Where do I find the driver?
In the event of a meeting at the airport you will find him in the arrivals area with a special sign, as far as other places will be reported to you by mail.
What do I do if my flight or train is late?
We monitor all customer trains and flights so don’t worry about advances or delays. If your delay depends by other problems please contact our service number: +39 3495600409. Without notice the driver will wait up to 1 hour after the real arrival time.
What amount is charged in case of delay?
Time included in the fares:
NO SHOW
For no show (no show) a penalty of 100% will be charged, equal to the total daily amount of the booked service; If the customer has booked other consecutive rental days, the services must be reconfirmed (otherwise they will automatically be deleted).
CANCELLATION
Transfer Cancellation Valid for Transfer with Car sedan or Sw only
Cancellations or changes can be made with 24 hours’ notice before the start of the booked service, and will not be subject to charges.
For changes received with less than 24 hours notice before the start of the booked service, a penalty equal to 50% of the value of the agreed service may be charged. For cancellations with notice received less than 24 hours before the start of the booked service, a penalty of 100% of the value of the agreed service may be charged.
Day Tour/ Daily Disposal Service with Sedan or SW car,
Any cancellations or changes that will be made with a 48-hour notice on the start of the booked service will not be subject to penalties.
A penalty of 50% of the amount of the transfer or first rental day for cancellations or changes could be applied with a notice of 48 to 24 hours. The penalty could be 100% for previews received less than 24 hours.
Transfer with Vans, Minibus, Bus, Day Tour/ Daily Disposal Service:
Any cancellations or changes made with 7 days’ notice before the start of the booked service will not be charged any value except the initial deposit value required. For cancellations or changes made with notice received between 7 days and 72 hours before the start of the booked service, a penalty equal to 50% of the value of the agreed service may be charged. For notices received in less than 72 hours, a penalty of 100% will be charged.
BOOKING CONDITIONS
We reserve the right to review the rates conditions previously agreed with the customer, in relation to bookings made more than 3 months in advance or in relation to events that may cause a deviation from the route desired by the customer during the trip or for reasons of force greater due to atmospheric agents, and other events (rain, snow, fog, road closures, landslides, tunnels, ferries, strikes, demonstrations, etc.) that may alter the established main route.
If a deposit has been paid, the customer will have the possibility to choose whether to accept the new quote or receive a refund of the deposit without any additional value. The customer has the possibility to choose and request reimbursement of the prepaid amount until the date communicated by the company representative.
9.2. The Customer acknowledges that the right of withdrawal under the Consumer Code is excluded for the transport services in question, since they involve the rental of cars and/or, in any case, services relating to leisure activities whose contract provides for a specific date or period of execution.
Without prejudice to the foregoing, the Customer is entitled to cancel the Booking Request made in accordance with the cancellation policies in greater detail above.
To proceed with the cancellation of the Booking Request, the Customer must send a communication to this effect via email to mail@milantravelservice.It or via What’sApp to the telephone number +39 349 5600409.
Only the Customer may request the cancellation of the Booking Request, as the Passengers and/or third parties, even if authorised by the Customer, have no title and/or right to do so.
9.3. The Supplier reserves the right to cancel Booking Requests made by the Customer in the event of:
– Customers involved in fraud relating to credit card payments;
– Customers who have provided identification data and/or data relating to the Service (such as, by way of example, non-compliant route or incorrect mileage) to be carried out which later turns out to be false, incomplete or inaccurate;
– Customers who have not provided the documentation required by contract and/or by law in relation to the Service to be carried out.
In this case, no refund will be due to the Customer and the latter will also be required to compensate for any resulting damages suffered.
10 ROLE AND OBLIGATIONS OF MT SERVICE
10.1. Following the conclusion of the Contract, and therefore the sending of the confirmation of the purchase of the services, MT SERVICE undertakes to carry out the Services with the professionalism, diligence and expertise required. In particular, MT SERVICE undertakes to:
send the Transport Communication to the Customer/Passenger;
perform the Services requested by the Customer;
inform the Customer/Passenger about its actions.
10.2. MT SERVICE is also obliged to make the Platform and its functions available to Customers, without however being liable in any way for the use of the Platform by Customers. The Customer is, in particular, expressly informed that the usefulness of the services made available, whether free of charge or paid, depends on the use of the Platform by Customers, which MT SERVICE cannot be held liable for in any way.
10.3. MT SERVICE will maintain the Platform and adapt it to new programming techniques and guarantee the security of the data and information on the Platform.
10.4. MT SERVICE undertakes to inform the Customer on the functioning of the Platform and assist him/her if necessary.
10.5. In the event that, for any reason, MT SERVICE is not available to carry out the transport requested by the Customer, it will promptly inform the Customer and proceed with the full refund of any amount paid by the Customer. It is understood that in no case may MT SERVICE be held liable, in any capacity, for any damages and/or prejudices suffered by the Customer and/or the Passenger as a result of the failure to conclude and/or failure to execute the Contract.
10.6. MT SERVICE will inform the Customer of any unforeseen circumstances that may arise during the performance of the Services, reserving the right to deviate from the instructions received, if such unforeseen circumstances cannot be communicated promptly to the Customer and reasonably lead to the belief that the Customer would have given his approval.
10.7. MT SERVICE reserves the right to integrate partial, omitted, incorrect and/or incomplete instructions provided by the Customer, if the latter does not provide the same following a specific request by MT SERVICE, and this reasonably leads to the belief that the Customer would have given his approval. Consider, for example, the following hypotheses:
– the Customer does not provide a valid address for the pick-up / drop off, and does not respond to the Supplier’s requests for information. In this case, MT SERVICE could retrieve this information from a previous Booking Request;
– the Customer indicates a flight arrival time different from the pick-up time. In this case, MT SERVICE could consider the flight arrival time as the pick-up time.
10.8. MT SERVICE cannot in any way be considered responsible for the illicit, illegitimate, false, inaccurate content of the documentation and/or information provided by the Customer, the Customer agreeing to indemnify and hold MT SERVICE harmless from any request in this regard.
10.9. Except in the case of fraud or gross negligence, the Customer shall not have any right to compensation for damages or to the recognition of an indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the failure of the Platform and/or the Services offered by MT SERVICE.
10.10. MT SERVICE assumes no responsibility for content created or published on third-party sites to which the Platform has a hyperlink, as MT SERVICE has no control over such links and is not responsible for the relative contents of the related third-party sites.
10.11. MT SERVICE shall not be held liable for (i) losses that are not a consequence of the violation of the General Conditions of Service, (ii) any loss of business opportunity (including lost profits, revenues, contracts, presumed savings, data, goodwill or expenses incurred in vain), (iii) any other indirect or consequential loss, foreseeable or not by the Customer at the time he/she began to use the MT SERVICE Services.
10.12. In any case, no request for compensation made against MT SERVICE may exceed the amount of the purchase price of the Services that generated the request for compensation for damages.
10.13. The Supplier does not assume any obligation beyond those provided for by the General Conditions of Service and does not provide any guarantee regarding the services rendered or due under the same, including with regard to the results of such services or their compliance with a specific purpose.
10.14. The Supplier does not assume any liability for direct or indirect damages suffered by the Customer or by third parties in relation to the personal data processed by the Supplier in execution of the Intermediation Contract that are found to have been acquired, processed and/or stored by the Customer in a manner that does not comply with the
10.15. If the Customer does not provide the Supplier, within a time frame appropriate to the nature of the relevant Service, with the information requested by the latter, the Customer waives the right to raise any complaints against MT SERVICE, considering it exempt from any liability in this regard.
10.16. The Supplier assumes no responsibility for any delays and/or disruptions of any type of other carriers used by the Customer (flights, trains, etc.). The Customer waives the right to raise any complaints against MT SERVICE, considering it exempt from any liability in this regard.
General Regulation on the Protection of Personal Data EU 2016/679 (GDPR).
11. CUSTOMER OBLIGATIONS
11.1. The Customer undertakes to use the Platform and the Services purchased on the Platform exclusively in accordance with these General Conditions of Service and the Booking Conditions, for lawful purposes and in any case without infringing the rights of MT SERVICE and/or third parties. The Customer undertakes to indemnify the Supplier, its employees or collaborators, from any request for damages or claims made by third parties for acts or omissions of the user carried out during his interaction with the Platform or in relation to purchases of Services made through the Platform.
11.2. The Customer declares that all information provided is true, accurate and not misleading, undertakes to keep it as such and to promptly communicate any violations to MT SERVICE. The Customer expressly acknowledges that the information provided by him is essential for the execution of the Contract and is exclusively responsible for omissions or for false, inaccurate, incomplete or omitted information. By way of example, the Customer will be exclusively responsible in the event that, during the Booking Request procedure, he/she has:
– indicated an incorrect pick-up/destination location and/or, in any case, with incorrect geolocation;
– indicated an incorrect pick-up/destination time and/or, in any case, approximate;
– failed to indicate specific needs and/or instructions (Passengers with reduced mobility, presence of children, animals, luggage in a number greater than one per Passenger, etc.)
11.3. For the purposes of providing the Services, the Customer is obliged to provide MT SERVICE with all the necessary material and information also in order to allow the execution of the Contract in the best possible way, guaranteeing that he/she has the ownership and/or authorizations to process and/or produce such documentation and/or information, as well as for the use of personal information. The documentation in question must not violate in any way, either in whole or in part, the rights of Passengers, the rights of third parties, intellectual or industrial property rights, other mandatory rules, public order, morality and the provisions of the law in general. In the event of violation of this point, MT SERVICE reserves the right to terminate the Contract, without prejudice to the right to compensation for all damages suffered.
11.4 The Customer will be solely responsible for providing such documents and information and agrees to indemnify MT SERVICE, its possible partners, collaborators and/or employees from any liability that may be attributed to them in relation to any injury or damage suffered by Passengers and/or third parties.
11.5. By accessing and/or using the Platform, the Customer declares that (i) he/she has all the powers to use the Services offered by MT SERVICE; (ii) have all the authorizations, licenses, rights and/or permissions to use and/or enter the information requested for the purposes of using the services offered by MT SERVICE, also in relation to subsequent activities for the conclusion of the Contract. Any prejudicial consequence, of any nature, that may arise from the violation of the warranty obligation contracted with this point, will be borne by the Customer, with the express obligation, on the part of the latter, to hold MT SERVICE harmless from any damage, claim, demand, from whomever it may come.
11.6. The Customer undertakes to fulfill its obligations with loyalty and in good faith, undertaking to observe the rights of MT SERVICE. The Customer also undertakes to perform any act and/or sign any document requested by the Carrier and/or by anyone acting on its behalf for the aforementioned purpose and, more generally, undertakes to collaborate and not to oppose and/or hinder in any way the performance of the Services by MT SERVICE, being aware of the fact that, for such performance, its cooperation is necessary.
11.7. The Customer is required to indemnify and fully compensate MT SERVICE, protecting it against any liability, cost, expense, damage, complaint and legal proceeding that MT SERVICE may encounter following any complaint and/or claim made by Passengers and/or third parties with reference to any alleged and/or proven contractual, pre-contractual and/or extra-contractual breach committed by the Customer towards them.
11.8. The Customer undertakes not to appoint parties other than and in addition to MT SERVICE to perform the Services. It is understood that, in the event of a request to modify the itinerary subject of the Booking Request and/or request for additional services with respect to the requested Services, the Customer and/or Passenger must contact MT SERVICE. MT SERVICE declines all liability arising from the violation of this article.
11.9. In the event that the Customer requests that the Service be carried out for individuals with motor disabilities and/or in conditions of any kind that require special vehicles and/or, in any case, equipped with specific equipment (for example, child seats, ramps), the Customer must indicate this need in the Booking Request phase and/or, in any case, is required to contact MT SERVICE before the Booking Request. Otherwise, MT SERVICE is not obliged to provide the Services to the Customer/Passenger, no refund will be due and, in any case, the latter will not be liable for any damage suffered by the Customer and/or Passenger. It is represented, in any case, that child seats do not have additional costs, despite everything vehicles registered as Ncc or for public transport are exempt from having it, MT SERVICE can only inform the driver of the need but cannot guarantee 100% that the driver will have it with him.
11.10. In the event that the Customer requests that the Service be carried out for animals, where permitted by the laws and regulations in force in the place of transport, the Customer must indicate this need in the Booking Request phase and/or, in any case, is required to contact MT SERVICE before the Booking Request. It is understood that the Customer/Passenger must provide a special carrier for the transport of such animals. Otherwise, MT SERVICE is not obliged to provide the Services for the Customer/Passenger, no refund will be due and, in any case, the latter will not be liable for any damage suffered by the Customer and/or Passenger.
11.11. Each Passenger has the right to bring a small hand luggage with them, free of charge. In the event that the Customer requests the transport of additional baggage in addition to the limit indicated above, he/she must indicate this in the Booking Request phase (indicating the number of bags and their description) and/or, in any case, is required to contact MT SERVICE before the Booking Request. Otherwise, MT SERVICE is not obliged to provide the Services to the Customer/Passenger, no refund will be due and, in any case, the latter will not be liable for any damage suffered by the Customer and/or Passenger.
11.12. In the event that the Customer, due to the number and/or volume of the baggage, chooses, in the Booking Request phase, a vehicle with a greater capacity than the number of Passengers to be transported, he/she must indicate the reason for this in the Booking Request phase and/or, in any case, is required to contact MT SERVICE before the Booking Request. Otherwise, MT SERVICE in the execution of the Services will be based on the number of Passengers indicated by the Customer and may carry out the transport with reference to a vehicle that guarantees the transport of the Passengers, without taking into account the request, by the Customer, of a vehicle with greater capacity.
11.13. The Customer undertakes to inform the Passengers for whom he makes the Booking Request about the General Conditions of Service, the Privacy Policy and the Booking Conditions, ensuring that all Passengers accept the same. Otherwise, the Customer will be held responsible for all damages and/or prejudices that may arise for MT SERVICE.
11.14. The Customer acknowledges that MT SERVICE is only liable for damages caused intentionally or through gross negligence by the Customer, their employees and/or assistants, in the event of willful reticence regarding defects, explicit guarantees or for damages resulting from personal injury (to life, physical and health). The Carrier is liable for other damages only if they arise from the violation of an obligation on the fulfillment of which the execution of the Contract depends and on the observance of which the Customer/Passenger has a legitimate expectation. The obligation to compensate for damages is limited to those damages that can be configured as typical of the contract and foreseeable. The liability provided for by the law on product liability remains unaffected.
11.15. The Customer/Passenger undertakes to contact MT SERVICE in the event of a failure and/or delay in meeting at the agreed pick-up location and time.
11.16. The Customer/Passenger undertakes to inform MT SERVICE, no later than 15 minutes after the scheduled pick-up time, and in any case without delay, of the failure and/or incorrect execution of the Service. If the Customer/Passenger were to inform MT SERVICE of such event with culpable delay, and such delay were to result in prejudice for MT SERVICE, the latter reserves the right to deny the full refund of the amount paid by the Customer.
11.17. The Customer is responsible for the objects transported and exonerates MT SERVICE in case of damage or loss to the same.
11.18. Customers/Passengers are required to comply with all applicable laws, including local regulations. Customers/Passengers are, among other things, prohibited from:
– annoying the driver while driving with rude behavior or aggressive attitudes;
– requesting stops not planned at the time of booking, except in emergency situations (illness or technical failures of the vehicle). Any changes to the route or additional stops compared to the agreed itinerary will in any case be charged to the customer according to the company price list;
– dirtying, staining or damaging the vehicle. In the event of damage, compensation will be requested from the responsible customer;
– consuming or transporting alcoholic beverages inside the passenger compartment;
– throwing objects from vehicles, whether stationary or in motion;
– smoking during the journey;
– requesting the transport of pets without having previously agreed with MT SERVICE all the necessary precautions to prevent damage or stains to the vehicle.
The driver, during the service, has the right to interrupt the transport or modify the route if the passengers do not respect the conditions listed above, without prejudice in any case to the right of MT SERVICE to compensation for damages.
12. TERMINATION OF THE CONTRACT
12.1. In all cases of non-fulfilment of the obligations arising from the contract by the Customer, the Supplier may take action to terminate the contract pursuant to art. 1453 of the Italian Civil Code, without prejudice in any case to the right to compensation for damages.
13. PRIVACY AND COOKIE POLICY
13.1. For information on the processing of personal data carried out by the Platform, we invite you to read the Privacy Policy.
13.2. For information on cookies, i.e. small text files that allow information to be stored on visitors’ preferences to improve the functionality of the Platform, to simplify navigation by automating procedures and to analyse the use of the Platform, we invite you to read the Cookie Policy.
14. FORTUITOUS EVENT OR FORCE MAJEURE
14.1. MT SERVICE declines all liability for any failure to fulfill its contractual obligations, including in relation to its information obligations, in the event of fortuitous events or force majeure, by way of example but not limited to, acts of war or terrorism, strikes, states of emergency at national or local level, failure of transport infrastructure, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters.
15. INTEGRALITY
15.1. The premises and attachments, even if not materially, to these General Conditions of Service, form an integral and substantial part of the same, also for the purpose of better specifying the obligations mutually assumed by the Parties.
15.2. Any nullity and/or ineffectiveness and/or cancellation of one of the agreements of these General Conditions of Service will not affect the validity of the same, nor of the additional applicable conditions.
15.3. If any limitation, exclusion, restriction or other provision contained in these General Conditions of Service is held to be null or void for any reason by a Court and the Supplier is consequently liable for loss or damage, in the event of slight negligence the compensable damage may never exceed the total contractual value.
16. CUSTOMER SERVICE AND COMPLAINTS
16.1. To obtain information, send communications, request assistance or submit complaints, the Customer can contact Customer Service via email at info@milantravelservice.com.
18.2. MT SERVICE will respond to complaints as soon as possible and in any case within 14 working days of receiving them.
17. APPLICABLE LAW AND JURISDICTION, ALTERNATIVE DISPUTE RESOLUTION
17.1. For anything not expressly provided for in these General Conditions of Service, express reference is made to the provisions of the Civil Code and the applicable laws in force. If the Customer is attributable, according to the legislation in force, to the category of “consumer”, the provisions of Legislative Decree 6 September 2005 n. 206 c.d. shall apply to the same. “Consumer Code”, with the exception of the provisions relating to distance contracts and contracts negotiated away from business premises.
17.2. Pursuant to art. 14 of Regulation (EU) No. 524/2013, all consumers are informed pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called O.D.R. platform) has been established. The O.D.R. platform is made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/
17.3. Unless otherwise provided for by applicable law, the parties undertake to resort to mediation before initiating any legal proceedings concerning any dispute arising from or in any way connected to the use of the Platform, the Services, these General Conditions of Service and the Booking Conditions, including those relating to its interpretation, validity, effectiveness, execution and resolution.
17.4. To this end, the parties may refer the matter to Arbitra Camera / Azienda Speciale Sviluppo e Territorio della Camera di Commercio di Roma, with registered office in Via dé Burrò n. 147, 00186 Rome (Tel. 06.6787758 and 06/69797165 – Fax 06.69922473 – e-mail: segreteria@arbitracamera.it), in accordance with the relevant regulation, which the parties declare to know and accept entirely.
17.5. Any dispute that may arise between the Parties in relation to the execution, interpretation and termination of this contract, and which the Parties are unable to resolve out of court or with the aid of the mediation referred to in the previous point, will be referred to the exclusive jurisdiction of the Court of Busto Arsizio, recognized and declared as the only competent Judge, except in cases where the Customer is attributable, according to the provisions of Legislative Decree 6 September 2005, n. 206, so-called “Consumer Code”, to the category of “consumer”, in which case the jurisdiction will be of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
